After more than a decade working together, I just had enough. When I first met my auto-attendant (the recording that answers every call) I was desperate for help. I couldn't possibly answer the phones quickly enough because of our small staff. We kept asking clients to wait so we could answer another clients call! Our auto-attendant went right to work and allowed us to grow without upsetting too many people.Fast forward ten years and we were a different company. Our hold times were down below 1...View full post

0 Comments  Author:  Joe Gleinser submitted 1 years 9 days ago