A leading Austin law firm was preparing for a challenging office move. The firm chose GCS Technologies to ensure the move was a success and help make planned infrastructure upgrades at the same time. Using best practices and a balanced approach, the organization modernized key infrastructure and provided internal staff a more reliable network, without disrupting firm operations.

“The migration went well and without any significant change orders. GCS was essential to minimize our risk of downtime or data loss and overcoming the challenges of the move”, the firm's IT manager stated after the project was successfully completed.

The Challenge

The law firm needed a new office headquarters to match the firm’s rapid growth.

The firm’s IT manager is responsible for supporting the firm’s entire network and technology infrastructure to ensure a smooth and reliable experience for associates, partners, and clients.

As an experienced technology leader, the manager understood the significant technical hurdle of moving an entire office infrastructure without adversely impacting the firm’s employees or sensitive data. Office moves often fail to account for external vendors or unplanned surprises. Timelines are often missed and employees are rendered unproductive for days or weeks.

To add to the challenge, the firm needed to upgrade outdated hardware and to enhance their existing backup solution that would meet the future needs of their clients. GCS helped determine whether the move was feasible with the current equipment, without creating headaches for firm staff and customers.

Our Solution

During an initial assessment, GCS documented the firm’s network design and key infrastructure. This information allowed GCS consultants to thoroughly understand the environment and provide a thoughtful recommendation comprised of short-term priorities and potential areas of concern.

The firm’s IT manager understood that a comprehensive infrastructure refresh would be crucial. Where he needed help was in developing a strategy and blueprint to get there as efficiently as possible. By leveraging data and the latest legal technology best practices, GCS helped design and architect a complete infrastructure upgrade that would meet the long-term needs of the business.

This included critical improvements to the existing disaster recovery solution that, while currently in compliance, would allow the firm to get back up and running significantly faster in the event of an attack or outage.

The firm’s IT manager stated, “A large office move can be a daunting task; especially when your production server resources are hosted in an in-house data center. GCS was able to advise and assist us to plan a zero-downtime office move and simultaneously migrate our production virtualization cluster to a new Tier III data center.”

Using the developed blueprint, GCS consultants worked shoulder-to-shoulder with the client's Austin-area staff to execute a detailed project plan with key practice staff to ensure migration and integration were successful every step of the way.

Results

By performing the infrastructure upgrade at the same time as the move, the firm was able to successfully execute a zero downtime infrastructure upgrade that improved reliability without disrupting firm operations.

Most important for the firm’s sensitive client data, this creates a significantly lower risk of failure during the move for older equipment. It also reduced service costs to move and allowed the firm to incorporate a few key “nice to haves”, such as full-scale office wireless versus a limited Wi-Fi solution.

As a result of utilizing data throughout the entire approach, the firm was better able to create a technology roadmap that ensured a seamless move and a cost-effective approach to future technology procurement.