Ongoing technology challenges were impairing productivity at a Central Texas healthcare specialist. Solutions offered by other technology firms failed to meet the practice’s needs for reliable and fast access to patient data. GCS Technologies spearheaded a redesign to the network and eliminated the productivity bottlenecks that plagued the organization's staff and physicians.
The healthcare provider's growth to 20 physicians and 16 locations, including deployment of advanced electronic medical records (EMR) and Practice Management (PM) systems created a number of technology challenges.
As a result, the organization needed a trusted technology partner to balance the needs of more than a dozen technology vendors and design a solution that addresses their physicians’ and patients’ needs for years to come.
GCS Technologies designed a completely new network infrastructure that dramatically improved performance and reliably while slashing support costs nearly in half. The new infrastructure leveraged technology from OnRamp, VMware, Citrix and Microsoft to transform the technology systems across the business.
Results, Return on Investment and Future Plans
Upon transitioning to the new infrastructure, results were immediately obvious. Precious time spent waiting on the EMR system was slashed allow physicians to spend more time with patients and less time on their computers.
By utilizing advanced private cloud technologies, GCS consultants positioned most of the new infrastructure expenses as recurring operating expenses. Traditional methods of technology procurement would have forced the organization to absorb large cash outflows and wait for the return on this investment.
The final payoff came from a dramatically reduced cost of support. The GCS Managed Services model empowers the provider to better control costs from converting to the cloud and other technologies, unlike traditional fixed fee arrangements that almost exclusively benefit the technology vendor. The organization experienced significant decreases in total service hours and “after hours” service hours (commonly performed after 6 PM or on the weekends) that translated to measurably lower IT costs.
These cost savings reflect the reality of a more reliable environment that empowers the organization’s physicians to deliver the high-quality care and results.